Terms of Service

1. Acceptance

These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and NiniOne ("NiniOne", "we", "us") governing your access to and use of the website ninione.comand the related AI social media automation service (collectively, the "Service"). By signing up or using the Service you agree to these Terms.

2. Eligibility

You must be at least 18 years old and have full legal capacity to enter into these Terms. By using the Service you confirm you meet these requirements and, if you act on behalf of a company, that you have authority to bind it.

3. Account & security

You are responsible for keeping your credentials confidential, for all activity on your account, and for any social media accounts you connect to NiniOne. Notify us at support@ninione.com immediately if you suspect unauthorized access.

4. Subscription plans & billing

NiniOne is offered on subscription plans (Starter, Pro, Agency, Enterprise) billed monthly in advance. Prices, video and agent task quotas are listed on our Pricing page.

• Your subscription auto-renews each month unless cancelled before the renewal date.
• New customers receive a 7-day free trial. No card required to start; after the trial you can subscribe to continue.
• Payments are processed by Stripe. Failed payments may result in suspension of the Service after a 7-day grace period.
• You can cancel anytime from Settings → Billing. You keep access until the end of the paid period; no pro-rata refunds.
• Refunds for the most recent payment may be granted at our discretion within 14 days of the charge.

5. Acceptable use

You agree NOT to use the Service to:

• Generate, schedule or publish content that is illegal, defamatory, hateful, harassing, sexually explicit involving minors, or that infringes intellectual property or privacy rights;
• Impersonate any person or organization, or misrepresent your affiliation with anyone;
• Create deepfakes of real people without their explicit consent;
• Run political advertising, election interference, or content promoting violence or self-harm;
• Reverse-engineer, scrape, or attempt to gain unauthorized access to the Service, our infrastructure, or other customers' data;
• Resell or sublicense the Service except as expressly permitted by an Agency or Enterprise plan;
• Bypass usage quotas, technical limits, or security mechanisms.

We may suspend or terminate accounts engaged in prohibited use without refund and may report illegal activity to authorities.

6. Your content & ownership

You retain ownership of (a) the brand assets you upload (logos, colors, scripts, voice samples), and (b) the AI outputs we generate for you (videos, images, audio), subject to the licenses imposed by the underlying third-party AI model providers, which we pass through to you.

By using the Service you grant NiniOne a worldwide, royalty-free, non-exclusive license to host, process, transmit and display your content solely to operate the Service on your behalf.

7. AI-generated content disclaimers

AI outputs can be inaccurate, infringe rights, or contain unsafe content despite our best filters. You are responsible for reviewing generated content before publishing. NiniOne disclaims warranties regarding the accuracy, originality, or suitability of AI outputs for any specific purpose. You may not claim NiniOne authored content generated by AI on your behalf.

8. Third-party integrations

The Service connects to Meta (Instagram, Facebook, Threads), YouTube, TikTok, Telegram, LinkedIn, Stripe, and others. Your use of these third-party services is governed by their own terms. We are not liable for changes, limits, or outages of third-party services beyond our control.

9. Service availability

We strive for high uptime but the Service is provided "as is" without warranty of uninterrupted availability. We may perform maintenance with reasonable notice. AI provider rate limits, social platform throttling, or third-party outages may temporarily affect features.

10. Intellectual property

The NiniOne name, logo, software, and design are our intellectual property and protected by applicable law. These Terms grant you a limited, non-transferable, non-exclusive license to use the Service. No reverse engineering or copying of the underlying code.

11. Limitation of liability

To the maximum extent permitted by law, NiniOne will not be liable for (a) any indirect, incidental, special, consequential or punitive damages, (b) loss of profits, revenue, data or goodwill, or (c) aggregate damages exceeding the amounts you paid to NiniOne in the 12 months preceding the event giving rise to the claim.

12. Indemnification

You agree to defend and indemnify NiniOne from any third-party claim arising out of your content, your violation of these Terms, or your violation of any law or rights of others.

13. Termination

You can terminate your account anytime from Settings → Delete workspace. We can terminate or suspend your account if you breach these Terms, fail to pay, or use the Service in a way that creates legal or operational risk for us. Upon termination we will delete your content within 30 days, except for billing records retained as required by law.

14. Changes to these Terms

We may update these Terms occasionally. Material changes will be announced by email or in-app notice at least 14 days in advance. Continued use after the effective date constitutes acceptance of the updated Terms.

15. Governing law & jurisdiction

These Terms are governed by the laws of Georgia (the country), without regard to conflict-of-law principles. Disputes will be submitted to the courts of Tbilisi, Georgia, except where applicable consumer protection law grants you the right to sue in your country of residence.

16. Contact

Questions about these Terms?
Email hello@ninione.com
NiniOne — Tbilisi, Georgia.