Terms of Service

1. The agreement

These Terms are a contract between you and N1 AI LLC (Gabriel Isakadze st. N 12, apt. 44, Saburtalo district, Tbilisi, Georgia), which operates NiniOne. By creating an account or using the Service you accept them. If you are accepting on behalf of a company, you confirm you are allowed to bind it.

Two other documents form part of this agreement: our Acceptable Use Policy and our Refund & Cancellation Policy. Our Privacy Policy explains how we handle personal data.

2. What the Service is

NiniOne plans social media content for your business, generates images, video, captions and voice with AI, and publishes them to the accounts you connect. You direct it; it does the work.

The Service depends on third-party AI providers and on the social platforms you connect. Those platforms can change their rules, their APIs or their pricing at any time, and we have no control over that. Where a change breaks a feature, we will fix it if we reasonably can and tell you if we cannot.

3. Your account

You are responsible for what happens under your account, including keeping your password to yourself. Tell us at support@ninione.app if you think someone else has access. You must be at least 16 and give us accurate details.

4. Plans, tokens and payment

• The Service is sold as a monthly subscription that includes access plus an allowance of tokens. A token is our unit of cost: each generation consumes tokens according to what it costs us to produce.
• Plan tokens refresh at the start of each billing month and do not roll over. Tokens bought in packs never expire and are used only after the monthly allowance is spent.
• Publishing, scheduling and planning do not consume tokens. Only calls to paid AI providers do.
• Subscriptions renew automatically until you cancel. Payment is taken by a third-party payment processor; we never store full card numbers.
• Prices exclude any taxes that apply where you are, unless stated otherwise at checkout.

New accounts get a 3-day free trial with a small token allowance and no card required. When it ends, creating new content pauses until you choose a plan. Nothing you already made is deleted or withheld.

If a payment fails we may suspend the Service until it succeeds, and we will tell you before that happens. Cancellation, refunds and price changes are covered in the Refund & Cancellation Policy.

5. What you may not do

The Acceptable Use Policy sets this out in full. In short: do not impersonate people, do not deceive, do not publish what you have no right to publish, do not break the rules of the platforms you connect, and do not attack the Service. Breaking it can cost you your account.

6. Who owns what

• Your content stays yours. Everything you upload, and everything the Service generates for you, belongs to you. You give us permission to store and process it only so we can run the Service for you.
• The Service stays ours. The software, interface, branding and underlying systems belong to N1 AI LLC. Using the Service does not transfer any of it to you.
• AI output is not exclusive by nature. Generative models can produce similar results for different people from similar instructions. We do not and cannot promise that what you generate is unique, or that it is protected by copyright in your country.

7. AI output — read this one

AI makes mistakes. It invents facts, gets numbers wrong, mistranscribes speech, and produces images with errors in them. Everything the Service generates is a draft for you to check.

You decide what gets published. Once it goes out on your account you are the publisher and you are responsible for it — including any legal requirement in your market to label AI-generated or synthetic media as such. We provide the tool; we do not review your content before it goes live.

8. Connected accounts

You authorise us to publish to the social accounts you connect, and you can disconnect any of them at any time. Those accounts remain governed by their own platforms' terms, which automation does not exempt you from. If a platform suspends your account or revokes our access, we cannot publish for you, and that is not a failure of the Service.

9. Availability

We aim to keep the Service running, but we do not promise it will never be unavailable. Maintenance, provider outages and events outside our control all happen. We do not currently offer a contractual uptime guarantee, and we will not pretend otherwise.

10. Ending the agreement

You can cancel at any time from your dashboard. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.

We may suspend or terminate your account if you break these Terms or the Acceptable Use Policy, if payment fails and stays unpaid, or if we are legally required to. Except for serious misuse — where termination is immediate — we will tell you first and give you a chance to fix it and to export your content.

11. Liability

The Service is provided as it is. To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for lost profits, lost revenue, lost data, lost followers, or damage to reputation arising from content published through the Service. Our total liability for any claim is limited to what you paid us in the 12 months before the claim arose.

Nothing here excludes liability that cannot legally be excluded, including for death, personal injury, fraud, or rights you hold under mandatory consumer law.

12. Changes to these Terms

If we change these Terms materially we will email the address on your account at least 14 days before the change takes effect. Continuing to use the Service afterwards means you accept the new version; if you do not, cancel before it starts.

13. Law and disputes

These Terms are governed by the laws of Georgia. Any dispute we cannot resolve between us goes to the courts of Tbilisi, Georgia, except where mandatory law in your country gives you the right to bring a claim where you live.

Before starting anything formal, please write to info@ninione.app. Most problems are a misunderstanding and take one email to fix.

14. The rest

If a court finds any part of these Terms unenforceable, the rest still applies. Not enforcing something once does not mean we have given up the right to enforce it later. You may not transfer this agreement to someone else without our written consent; we may transfer it as part of a sale or reorganisation of the business.