Refund & Cancellation Policy

1. What you are buying

NiniOne is sold as a monthly subscription that gives you access to the platform together with an allowance of tokens included in your plan. A token is the unit we charge in: each generation (an image, a video, an edit, a voice) consumes tokens according to what it costs us to produce.

• Plan tokens are included with your subscription, refresh at the start of each billing month, and do not roll over.
• Token packs are bought separately, never expire, and are used only after the monthly allowance is exhausted.
• Publishing, scheduling, planning and everything else that does not call a paid AI provider is free and does not consume tokens.

2. Free trial

New accounts start with a 3-day free trial and a small token allowance, with no card required. When the trial ends, creating new content pauses until you choose a plan. Nothing you already made is deleted, hidden or held hostage: your content, brand kit and connected accounts remain yours and remain accessible.

3. Cancelling

You can cancel at any time from your dashboard, in one click, without contacting us. Cancelling stops the next renewal. It does not end the period you have already paid for: you keep full access until the end of that billing period, and scheduled posts continue to publish until then.

We do not pro-rate a partial month. If you cancel on day 3 of a month, you keep access for the remaining days rather than receiving a refund of the unused portion.

4. Refunds

If the Service does not work as described and we cannot fix it, we will refund you. Specifically:

• Within 14 days of your first payment, you may request a full refund of that payment, minus the value of any tokens already consumed. Tokens are spent on external AI providers the moment you generate something, and that cost is not recoverable by us.
• Duplicate or accidental charges are refunded in full, always.
• Failures on our side — the Service being unavailable for a sustained period, or charging you after a valid cancellation — are refunded in full for the affected period.

Token packs are refundable only if unused. Once tokens from a pack have been spent, that portion cannot be refunded, for the same reason as above.

Renewals after your first payment are not routinely refunded. You can cancel before a renewal date at any time, and we will always look at genuine mistakes in good faith.

5. What we do not refund

• Tokens spent on generations you did not like. AI output is probabilistic and you can regenerate, but each attempt costs us the provider fee.
• Loss of access to a connected social account caused by that platform (for example a revoked authorization, a suspended page, or a change in their API terms).
• Accounts terminated for breach of our Acceptable Use Policy.

6. Price changes

If we change the price of your plan, we will tell you by email at least 14 days before it takes effect. The new price applies from your next renewal, and you can cancel before then.

7. How to ask

Write to support@ninione.app from the email address on your account, and tell us what happened. We reply within 5 business days. Approved refunds are returned to the original payment method, and typically appear within 5–10 business days depending on your bank.

Nothing in this policy limits rights you have under mandatory consumer law where you live.